CALL CENTER

AND OUR TECHNOLOGY

Using both Linux and Windows platforms and Java-enabled Predictive Dialer, our high-tech infrastructure is equipped with cutting edge technology which has created a distinct value as a call center service provider.
Our call centre systems utilize the most advanced call-routing, real-time Customer Relationship Management (CRM) technology to seamlessly infuse our call centre services with benchmark flexibility, resourcefulness, all the benefits real-time customer communication can provide. Xtreme Solution Call Center is scalable and flexible, handling up to 150 active agents. An upgrade path to Xtreme Call Center Server allows us to easily expand to accommodate your business growth. Bangladesh is conveniently connected to the global world through SEA_ME_WE- 4 submarine cable link.

OUR CALL CENTER SERVICES

OUTBOUND

INBOUND

  • B2B
  • Professional order processing
  • List qualification
  • Customer segmentation and profiling
  • Product registration
  • Retention campaigns
  • Debt collection services
  • Customer satisfaction research surveys
  • Data capture
  • B2C
  • Lead generation
  • Appointment setting
  • Product service
  • Customer service
  • Verification activities
  • Product promotions
  • Payment processing
  • Complete customer care
  • Welcome calls
  • Technical support
  • payment processing
  • Catalogue order taking
  • Save the sale techniques
  • Scalable call answering and routing
  • New product services
  • Appointment scheduling
  • Complaint handling
  • Customer win-back /reactivations
  • Multi-channel service capabilities
  • Toll free customer service
  • Inbound direct response
  • Up-selling and cross selling
  • Email follows up
  • 24-Hr Helpdesk